EU compliance for retail & e-commerce

GDPR, PSD2, cookie consent, and NIS2 for retail and online platforms

Our expertise

Retail and e-commerce companies process large volumes of customer data with additional requirements for payment systems and online tracking. We help with GDPR for customer databases, PSD2 for payment services, cookie consent management, and NIS2 for large retailers.

Our services for retail

GDPR for customer data

Customer data protection: purchase history, loyalty programs, CRM systems, marketing preferences, and data subject rights automation.

Cookie consent & tracking

Consent management platforms, cookie banners, tracking compliance (GA4, Meta Pixel), marketing automation, and ePrivacy requirements.

PSD2 and payment security

Strong Customer Authentication (SCA), payment processor compliance, card tokenization, and PCI DSS requirements.

E-commerce platform security

Web shop and marketplace security: penetration testing, vulnerability scanning, checkout security, and fraud prevention.

DPAs with marketing and payment vendors

Data processing agreements with email marketing platforms, CRMs, payment processors, and analytics providers.

NIS2 for large retailers

Important entity compliance for large retail chains: IT security measures, supply chain security, and incident reporting.

Retail sectors

Online stores and e-commerce
Omnichannel retailers
Retail chains and supermarkets
Fashion and apparel
Marketplace platforms
Subscription services
Direct-to-consumer (D2C) brands
Wholesale and B2B platforms

Key regulations

GDPR

Customer data protection

Scope: Customer profiles, purchase history, marketing lists

ePrivacy Directive

Cookies and electronic marketing

Scope: Cookie consent, email/SMS marketing, tracking

PSD2

Payment services

Scope: Strong Customer Authentication, payment processors

NIS2 (for large retailers)

Cybersecurity

Scope: IT systems, online platforms, supply chain

Retail challenges

Online tracking and consent

Cookie consent management, opt-in/opt-out mechanisms, preference centers, and GDPR-compliant analytics.

Customer data volume

Data minimization strategies, automated data subject requests, retention automation, and archive procedures.

Payment security

PSD2 SCA implementation, tokenization, PCI DSS compliance, and fraud detection systems.

Marketing compliance

Consent-based marketing, preference management, suppression lists, and audit trails for communications.

GDPR and PSD2 compliance for retail

Typical outcomes: cookie consent deployed, customer data governance, PSD2 SCA implemented.

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Vision Compliance - EU Compliance Advisory | GDPR, NIS2, AI Act | Zagreb, Croatia